RETURNS POLICY

Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the good or items that you have unsealed or cost of carriage/courier. The Regulations are designed to protect consumers when buying products by mail order or over the Internet as opposed to in person in a shop or other retail outlet.  To cancel an order under the Distance Selling Regulations you must notify us in writing by e-mail or letter, quoting your name, Order ID and the item description, your address and contact telephone number.  The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them very carefully as they apply to your order/purchase.

  They are:-

  Cancellation must be in writing.  

You must return the goods to us AT YOUR EXPENSE (including all packaging, product boxes, labels & tags, etc) Unopened and in a NEW & UNUSED CONDITION - as they were supplied to you. This means that you MUST NOT destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.

  Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us. Proof of postage is not the same as proof of delivery.

If goods returned to us are found to be damaged, we will not issue a refund. We will advise you  in writing by e-mail. The goods will then be held for a period of 90 days from the date of the written notice, after which time we will dispose of them without any further notice to you. You may request that we return the item(s) to you before the expiry of the 60-day period, in writing, and you will be responsible for the cost of return, using Royal Mail Special Delivery.

  ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO US. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT WHEN YOU ARE RETURNING GOODS TO US. We therefore recommend that you use the Royal Mail Special Delivery service to return goods to us. This service is available from any UK Post Office, and provides a guaranteed next working day delivery, with a signed receipt, plus insurance of up to £250, for a very reasonable cost.  

Please contact me to discuss a possible return BEFORE you send anything to me!

These conditions do not affect your statutory rights.